Account Representative

Norcross , GA 30071

Post Date: 08/02/2018 Industry: Manufacturing Pay Rate: $45-55K/Yr
  • Account Representative 45-55k

 

The Account Representative will oversee the entire Carpet/Soft Surface Program that Contemporary Marketing Group has cultivated. 

 

Key responsibilities include but are not limited to:

 

  • Be the primary point of contact and build long-term relationships with customers;
  • Help Customers through phone, email, online presentations, screen share, and in-person;
  • Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors;
  • Ensure timely and successful delivery of our solutions according to customer needs and objectives;
  • Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders;
  • Forecast and track key account metrics;
  • Enhance on-the-job knowledge by participating in educational opportunities, reading professional publications, maintaining professional networks, participating in professional organizations;
  • enhance the department and organization's reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments
  • Responsible for keeping current clients satisfied and delivering exceptional client service on a daily basis;
  • Monitor and analyze customer's usage of product;
  • Responsibility for onboarding and integrating new products and developing existing client relationships;
  • Act as liaison between the customer and internal teams.

Requirements:

  • Proven account management experience with a large amount of SKU's (800+)
  • Demonstrated ability to credibly and effectively communicate, present, and influence at all levels of the organization including executive and C-level
  • Experience in delivering client-focused solutions based on customer needs
  • Proven ability to manage multiple projects at a time while paying close attention to detail
  • Excellent listening, negotiation, and presentation skills
  • Excellent verbal and written communication skills
  • Self-motivated and able to thrive in a results-driven environment
  • Natural relationship builder with integrity, reliability, and maturity
  • Ability to prioritize among competing tasks
  • Critical thinking and problem solving skills
  • Excellent time and project management skills
  • Able to meet deadlines, sometimes within short timeframes
  • Proficient with Microsoft Office Suite products
  • Experience with SAP is a plus
  • Minimum three (3) years’ experience in same or similar position

 

Pay will be Dependent on Experience.

 


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