Customer Service Rep

GA 30518

Posted: 11/06/2018 Industry: CSR Job Number: 5466185

Customer Service Specialist - As part of our client's team you will proactively participate in the marketing and new business development cycle as well as serve as the primary point of contact on the retention of assigned key customer accounts and accounts where problems have been introduced and resolved. This is an excellent career opportunity that will increase your industry expertise and consultative skills. You will develop customer specific value added services to effectively manage assigned accounts. You will also be an advocate for your customers by addressing service and strategic account needs, and coordinate with the appropriate supervisor or member of management for resolution and implementation, while proving the Company's services are invaluable.

In this role, responsibilities include but are not limited to:

  • Provide technical assistance to customers regarding their account needs and coordinate efforts between departments regarding the customer's needs
  • Serve as an advocate for our customer account service needs while proving the company s value to the customer
  • Address and resolve service/shipping/quality/warranty issues and questions
  • Provide updates regarding customer's order status proactively and as needed
  • Expedite orders per customer instructions, ensuring the customer's needs and expectations are managed and met
  • Communicate to customer the value of our services, demonstrate our ability to respond to customer s needs that differentiate us from competitors
  • Overcome any servicing objections and obstacles to continue the sales cycle
  • Deliver outcomes at meetings along with recommendations for enhanced results
  • Research the needs of prospective and current clients
  • Build long-term relationships with our customers to enhance retention and identify opportunities to cross sell and generate additional service revenue
  • Engage appropriate resources in order to address customer s needs
  • Articulate and persuasive oral and written communication skills
  • Must be able to work independently in a fast pace, rapid change environment
  • Superior professional presence and business acumen
  • Competitive spirit with strong desire to succeed in sales or sales management

Compensation And Benefits

  • Competitive pay
  • 100% employer paid health insurance
  • Dental insurance
  • Vision insurance
  • Paid Time Off: PTO.
  • Company match 401(k)
  • paid holidays

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